Frequently asked questions

A virtual office address is a professional address for mail handling and, depending on the plan, official business use. It helps founders, freelancers and companies keep a clear business presence without renting a full office.

Business Lite is designed for professional mail receipt and a representative postal address.

Business Premium is intended for an official business address that can be used for company registrations, legal correspondence, imprint details and business documents, subject to review and approval.

It is designed for founders, self-employed professionals, online businesses, small companies and teams that need a professional address in Germany without operating a traditional office.

Yes. A common reason to use the service is to keep your private address out of public-facing business documents and correspondence.

Choose a location, select a plan and term, submit your details, upload the required documents and sign digitally. After review, approval and payment, the address can be activated.

In many cases the address can be used shortly after successful booking, identity checks, approval and payment. The exact timing depends on completeness of the submitted information.

The public plans currently support 6, 12 and 24 month terms. Term discounts, when available, are shown directly in the booking flow.

The website provides English guidance, but contract documents are currently issued in German. Please review the German contract carefully before signing.

An upgrade from a lighter postal-address setup to a business-address setup may be possible, subject to the plan, location and compliance review.

Incoming mail is received at the selected Studienkreis location and stored for you according to the booked service scope and local process.

Registered mail, goods shipments and small parcels may be accepted depending on the service scope and local availability. The booking flow shows the relevant plan details.

Collection is generally possible during suitable local opening times after coordination with the location team.

For Business Premium, mailbox or signage options may be available depending on the location and approval. The exact setup is handled during onboarding.

Identity and company documents are needed for compliance checks, contract preparation and correct assignment of the address service.

Yes. Submitted data and mail handling are processed with confidentiality and data protection requirements in mind.

International founders can start the online process. Availability depends on the submitted documents, intended use, legal requirements and final approval.